• Privacy Policy and Personal Data

Svetlina Private Primary School EOOD, UIC: 175106310, is the svetlina.net domain and website owner.

The following rules on data protection are intended to inform you about the process of collecting, using and redirecting personal data through our site.

This privacy policy does not apply to any third-party applications, products, services, websites or social media features accessed through links provided through our services for your convenience and information. By accessing these links, you quit our services, and this may result in the collection or sharing of information about you by a third party. We advise you to familiarise yourself with the privacy policy of each site you interact with before enabling the collection and use of your personal data.

We process your personal data in accordance with the law. The activities related to data processing are carried out with your consent, so that we can fulfil our obligations to you, legitimately conduct business activities and ensure smooth customer service or for any other legitimate purpose.

We act in a transparent manner, providing you with accurate information and giving you the right to choose the type of personal data we collect and the purposes for which we collect and process it. We will not use personal data for purposes that are incompatible with these principles and the Privacy Policy.

We grant you reasonable access and the ability to view, rectify, supplement or erase personal data you have shared with us.

  • ⦁ How we use the data:

We collect and use personal information to serve you better by customising your work and interacting with Svetlina.net. Examples of ways to use your data include:

User experience

We provide a smooth user experience by maintaining contact details and offering products, services and features you are interested in, and by giving you the opportunity to participate in competitions and research. We use your information to provide you with services tailored to your needs, to customise the services and messages you receive, and to give you recommendations based on your use of our services.

Administrative communication

Communication with you in connection with our services. Examples of administrative correspondence include replying to your inquiries or requests, providing services, or sending messages regarding news updates.


We maintain the integrity and security of our websites, products, features and services and prevent security threats, fraud or other criminal or malicious acts that compromise your information. When you interact with us, we are committed to taking reasonable steps to verify your identity before giving you access to the personal data.


We provide customised offers and up-to-date articles and news (according to your Privacy Preferences, see “Choosing Your Privacy Preferences”) for our services and other selected partner websites (e.g. you can see a product advertisement on a partner site that you recently saw on the Svetlina.net website). This may be related to automatic data collection tools. We may share some information about you with marketing service providers and digital marketing networks to show you ads that are of interest to you. For more information, please go to the “How we use automatic data collection tools” section.

Compliance with the law

We comply with applicable laws, regulations, court orders, requests from governments and law enforcement authorities to properly offer our services and products and to protect ourselves, our customers and users, and to resolve any consumer disputes.

  • ⦁ Data we collect:

Personal data are information that reveals your identity or through which you can be directly or indirectly identified. We collect your personal data when you use our services and website or during conversations or correspondence with our representatives.

The personal data we collect from you depend on the nature of your interaction with us or the services you use, but may include the following:

Information you provide directly
  • Contact details - This is personal and / or business contact information, such as first name, surname, address, telephone number, fax number, email address, and other similar contact details.
  • Location data – We collect data about your geographic location when you activate location-based services or when you choose to provide information about your location while using our services.
  • Demographic data – We collect or receive certain demographic information from third parties, such as country of origin, gender, age, preferred language, general information on education and work
  • Preferences – We collect information about your preferences and interests in relation to our products, services (from what you share with us and from the conclusions we draw based on the facts provided) and your preferences for receiving messages from us.
  • Social network dataи – We offer social media features that allow you to share information with your social networks and interact with us through the websites of various social media. Your use of these features may result in the collection and sharing of information about you, depending on the feature. We encourage you to familiarise yourself with the privacy policies and settings of the social media sites you use to be aware of what information they collect, use and share through these sites.
  • Other unique identifying information – examples of other unique information we collect from you are data you provide to us in person, online, by phone or mail, in the office or through other customer service channels, replies to questions from user surveys or contests, as well as additional information we collect to facilitate the provision of services and to respond to your inquiries.

You are not obliged to share the personal data we require, although in some cases, if you choose not to share such information, we will not be able to provide you with our services or certain specialised features, or respond to your inquiries effectively.

Information that is collected automatically when you use our services
  • Device data – We collect information about your computer and / or other devices, such as operating system, region, language, time zone, model, device age, manufacturing date of the device, browser version and additional technical information depending the product.
  • Website review data – We collect information about your visit and activity on our website, applications or websites supported by other companies on our behalf, as well as applications or websites of other companies supported on our behalf, including the content (and included ads) that you view and use, the address of the website you come from, and other actions related to browsing websites (such as the pages you view, the links you click). Some of that information is collected through our automatic data collection tools, which include cookies, web bookmarks and embedded links. For more information, please read the “How we use automatic data collection tools” section.
Information from third parties

We receive information from third parties that we consider reliable and that is publicly available or available under particular commercial conditions. Such information consists of personal data such as name, address, email address, IP, preferences, interests and certain demographic data. For example, personal data is collected when you access our applications via your registration on social media (i.e. logging into our applications using Facebook login information or another social network). The basic data we receive depend on the privacy settings of your social network account.

We receive non-personal data, such as aggregated or unidentified demographic or account data from third parties, such as companies specialised in providing corporate data, analyses, and software as a service.

To ensure data accuracy and excellent customer service by providing customised services, content, marketing and advertising, we may link or combine the information we collect from the various sources listed above.

  • Confidentiality of children’s personal data

Svetlina.net does not knowingly collect information from children under local legislation and does not direct its websites or mobile applications to children.

  • How we protect your data

To prevent unauthorised access or disclosure and to ensure the proper use of your information, we use reasonable and appropriate physical, technical and administrative procedures to protect the data we collect and process. We store the data as required or permitted by law and for a period in which the data continue to have a legitimate business purpose.

  • How we share data

Sharing with other third parties

We will share your personal data with: third parties, such as chain partners, after proper notification and consent. If you choose to provide personal data to other companies, such personal data will be processed in accordance with the privacy policies of the respective companies which may differ from the policies and practices of Svetlina.net.

We will share your personal data as follows:

Sharing with service providers

We use service providers to manage and maintain certain aspects of our business operations on our behalf. These service providers may be located in other countries around the world and offer order fulfilment, product delivery, content customisation, advertising and marketing (including digital and personalised advertising), IT services, email service providers, hosting data. Our service providers are contractually obliged to keep the personal data received from us and may not use them for purposes other than to provide the services according to our instructions. We take measures to ensure adequate protection upon transfer of personal data in accordance with applicable law.

Compliance with the law

We may share your personal data when we believe in good faith that we are obliged to: 1) respond to duly authorised requests for information from law enforcement authorities, as well as comply with national security and other law enforcement requirements; 2) comply with a law, an ordinance, a subpoena or a court order; 3) investigate and help prevent security threats, fraud or any other criminal or malicious activity; 4) apply / protect the rights and property of Svetlina.net; or 5) protect the rights or personal safety of Svetlina.net, our employees and third parties in or when using the property of Svetlina.net, where possible, and in accordance with the requirements of the applicable law.

  • Choose your privacy preferences

You have the opportunity to subscribe to receiving messages from us related to specific services, current articles or news by email.

You can make your choice or change your preferences when it comes to receiving subscription or general correspondence, at the data collection point or in other ways described in the sections below. These options do not apply to correspondence related primarily to the performance of orders, contracts, maintenance, product safety alerts, updates or other administrative or transaction-related messages, when the main purpose of this type of message is not substantially promotional.

Subscription-related correspondence

Subscription-related correspondence includes email newsletters which may be explicitly requested by you or for which you have given your consent.

To subscribe to the free e-newsletter of Svetlina.net, you only need to give us your email address. If you wish, you could also provide the following information: name and surname. The e-newsletter is sent through external software used by Svetlina.net. Any further disclosure of your contact details is excluded.

We store data from your consumer behavior regarding our advertising materials and the newsletters we send you. The term “consumer behavior” means current activity data and other information. We call current data any information about the sections and content you have loaded on our website or when viewing one of our newsletters.

Once you have requested to receive such messages, you can opt out of receiving them using one of the following methods:

Select the “Unsubscribe” email link or follow the unsubscription instructions in each subscription message.

Email us at: office.manager@svetlina.net.bg, provide your name, contact details and the necessary specific information about the subscriptions that you no longer wish to receive.

After unsubscribing, you will no longer receive an e-newsletter from us and your data will be deleted.

General correspondence

Our general correspondence contains information about products, services and / or support. It may contain information about new products or services, special offers, customised content, targeted advertising, or invitations to participate in marketing research or compliance assessments.

We store data from your consumer behavior regarding our advertising materials and the correspondence we send you. The term “consumer behavior” means current activity data and other information. We call current data any information about the sections and content you have loaded on our website or when viewing one of our newsletters.

You can opt out of receiving such general messages in one of the following ways:

Select the “Unsubscribe” email link or follow the unsubscription instructions in each subscription message.

Email us at: office.manager@svetlina.net.bg, provide your name, contact details and the necessary specific information about the subscriptions that you no longer wish to receive.

After unsubscribing, you will no longer receive an e-newsletter from us and your data will be deleted.

Advertisements and suggestions on third party websites

Svetlina.net signs contracts with service providers to publish advertisements on websites owned by third parties. This is sometimes achieved by sharing personal data, as described in the section on third-party advertising cookies and social media cookies in the “How we use automatic data collection tools” section.

We also use and allow ad networks and other third parties to use cookies and other automatic data collection tools to determine how you interact with our websites, messages and services, as well as with certain partner websites, and identify your interests, create profiles and interest segments in order to offer the most useful and relevant ads for you. For more information, see the “How we use automatic data collection tools” section.

  • How we use automatic data collection tools

We use and allow certain other companies to use cookies, web bookmarks and other similar technologies (“automatic data collection tools”) in connection with our services. We do it to understand how you use our services; to improve your user experience and activate customised features and content; to optimise our advertising and marketing activities; and show you Internet ads tailored to your interests.

You can find more information on automatic data collection tools at: www.allaboutcookies.org.

How we use cookies

Cookies are small text files containing a small amount of information that are downloaded to your device, or more technically, in the browser you use on that device when you visit a website. The company that places cookies in your browser can read the information from the set cookie. Cookies are classified as “session cookies” that do not remain on the device after closing the browser, or “persistent cookies” that usually remain on the device until you delete them or they expire.

Different cookies are used to perform different functions which we describe below:

We use cookies that are important – Some cookies are important because they allow you to browse our website and use its features. Without these cookies, we cannot provide relevant content according to the type of device you are using.

We use functionality and performance cookies – these cookies are intended, for example, to be able to recognise you when you return to our platform or use our services; to remember your user preferences (e.g. what settings you have chosen); to be able to recommend materials that meet your preferences; to gather information about how visitors use our platform so that we can maintain it in the best possible way and improve its services; for temporary storage of anonymous information which helps us provide you with relevant suggestions; for other auxiliary functions.

Third-party cookies to track visitors – We use several external services that may also create cookies in your browser. These cookies are managed by the respective services and are not controlled by us. The information contained therein is anonymised. The purpose of these external services is to anonymously track statistical information about the traffic to our site so that we can monitor the effectiveness of our services and improve them. Such external services to track visitors are Google Analytics, Google Tag Manager.

Third-party cookies for advertising purposes – We use several external services - ad networks, which can also create cookies in your browser. These cookies are managed by the respective services and are not controlled by us. The information contained therein is anonymised. The purpose of these external services is to provide opportunities for advertising campaigns. They may use cookies to identify and personalise ads on our platform on external sites and services. Such external advertising platforms are Google AdWords and Facebook Ads.

Third-party cookies – for functionality purposes – Some cookies are also generated in connection with third-party tools that we have integrated into our platform. For example, Facebook API (Login with Facebook, Share on Facebook, etc.) and Google API (Share on Google+, etc.) which can create cookies so that they can function. These cookies are managed by the respective services and are not controlled by us. We cannot provide the technical possibility to block them. Therefore, if you do not want them to be created, you should not use the above external tools integrated into our platform. We strive to ensure that third parties with whom we have partnerships are duly verified and with proven authority and professionalism.

This website uses additional conversion tools for anonymous external analysis of efficiency and interaction with users. If you reach the Svetlina.net website via another website by clicking on a Svetlina.net ad published there (text ad, web banner or link), then a cookie is stored in your browser. With the help of this cookie, we understand that you have reached our page by clicking on these advertising tools from an external page. We cannot identify you by using conversion tools at any time. If you do not wish to participate in this anonymous analysis, you can disable cookies through your browser settings.

Third party advertising cookies and social media cookies

We place cookies in order to identify your computer and other websites that are included in the Google Display Network, based on logged data (visits to our site, including date and time, preferred language, browser type, operating system) and to provide you with relevant advertising messages tailored to your presumed interests.

The categories in which you see an ad that matches your interests across Google Display Network can be viewed, removed, or added to Google Ads Preferences Manager.This tool can help you completely opt out of the use of interest-based advertising cookies in Google изтеглите Display Network by downloading and installing a browser plug-in to disable cookies for set advertising parameters. You can also find more information about personalising your Google ad receipt feature here..

You can manage alone whether cookies are received at all through the security settings of your browser, by not accepting any cookies in advance or only on request, but you should also specify that after each end of a browser session, cookies must be deleted. However, if you do not accept cookies, this may lead to limitations on the functions of our website.

We use Google AdSense, Google Conversion Tracking and Google Remarketing on our websites. Google Conversion Tracking is an analysis service by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; Google) to measure the success of our advertising activities on Google (AdWords). Google will attach a cookie to your computer when you visit our website through а Google ad.

We also use remarketing tags (such as Google), Google AdSense, and Conversion Tracking to show you promotional offers or up-to-date information about the content you view on our site and to measure the success of our advertising activities. We do not share anу information that can directly identify you with such third parties. These advertisers and other third parties (including the ad networks and other service providers we use) may assume that the users with whom they interact or who click on personalised advertising or content are part of the group that the ad or content is targeted to.

Google Conversion Tracking allows us and Google to recognise that someone clicked on our Google ad and then redirected to our page. However, we cannot see which other websites you have loaded. The information collected through Google Conversion Tracking is intended solely to compile statistics on the success and use of our AdWords advertising campaigns. However, we do not collect or receive information that allows users to be personally identified.

On our website, we also use Google AdSense, a web-based advertising service provided by Google, to publish ads (text ads, banners, etc.). Your browser may also store cookies sent by Google or third parties. The information stored in the cookie may be stored, collected and analysed by Google or third parties. In addition, Google AdSense uses small invisible graphics to collect information, called web beacons, which can be used to record, collect, and analyse data for simple actions such as site traffic. Information about your use of this website generated by cookies and / or web beacons is transferred to a Google server in the United States and stored there. Google uses the so received information to analyse your user behavior with respect to AdSense ads. Google may also provide such information to third parties, provided that this is required by law or if third parties process such data on behalf of Google. Your IP address will not be linked by Google with any other data stored by Google.

We also use Google Remarketing on our website, i.e. Google remarketing technology. With these technologies, targeted advertising on other pages of the Google Partner Network can be targeted to users visiting our website. Google Remarketing also uses cookies.

If you do not wish to receive interest-based ads, you can disable the use of cookies by Google for these purposes by visiting this page and using the “Opt out of Google interest-based ads” and / or “Opt out of interest-based ads on the Google Network” features.

If you do not wish to participate in Google AdSense, Google Conversion Tracking or Google Remarketing, you may opt out of the cookie attachment required for this purpose using your browser settings to disable automatic cookies. You can also disable Google ads cookies by setting your browser to block cookies from the googleadservices.com domain. For more information on how to disable Google mobile ads, click here. here..

In addition, we use the Facebook Conversion Pixel and Facebook Remarketing services on our websites. With Facebook Conversion Pixel, we and Facebook understand that someone clicked on our Facebook ad and was redirected to our website. However, we cannot see which other websites you have loaded. The information collected with the help of Facebook Conversion Pixel is intended to generate statistics on the success and use of our ads on Facebook. However, we do not collect or receive information that allows users to be personally identified. With Facebook Remarketing technology, targeted advertising on Facebook’s websites can be targeted to users who have visited our websites. Nevertheless, we do not collect data or track which Facebook users are actually shown targeted ads. We do not have the option to identify individual users, either. For more information on the purposes and scope of the collection and processing of your personal data by Facebook, as well as the setting options to protect your privacy on Facebook, please refer to Facebook Data Policy..

You can find more details about some of our interest-based advertising partners on the following websites:


Please note that the above list is not exhaustive and is updated from time to time.

Sharing other information with advertisers

We may transfer information about you to advertising technology providers so that they can recognise your devices and offer you interest-based content and ads. Such information includes name, postal address, email, device ID or any other identifier in encrypted format. Providers process this information in a hashed or de-identified format. These providers collect additional information from you, such as IP address and information about the browser or operating system; combine information about you with information from other companies in data cooperatives in which we participate; and place or recognise their own unique cookies on your browser. These cookies contain demographic or other data in a de-identified format.

Cookies can be used when you share information using the social media share button. The social network will record that you did so. Such information may be related to targeting / advertising activities. The types of cookies used by these third parties and the way in which they use the information generated by them depend on the privacy policies of the relevant companies. For more information and details on how to opt out of targeted ads, visit the websites above or see the Your Choices Regarding Automatic Data Collection & Online Tracking section.

Other automatic data collection tools

Web bookmarks

We use and allow selected third parties to use web bookmarks (usually in combination with cookies) to summarise information about your use of the website, your interactions by email or other means of communication, to measure performance and offer you relevant content and ads. A web bookmark (also called a web beacon or pure GIF) is a transparent graphic image (usually 1 pixel x 1 pixel) that is inserted into online content, video or email and allows a server to read certain types of information from your device, knows when you have viewed certain content or a specific e-mail message, determines the date and time the bookmark was viewed and the IP address of your device. For example, we may insert bookmarks into promotional emails or newsletters to determine if our messages have been opened, acted upon, and whether our correspondence tools are working properly.

Embedded web links

Subscription emails from Svetlina.net often use links that allow us to determine if you have clicked on a link in an email and such information about your actions may be linked to your identity.

  • ⦁ Your choices regarding automatic data collection & online tracking

Where applicable, we require your consent to the use of cookies and other automatic data collection tools that store or access information on your device.

Cookie settings and deletion

Settings via your browser

If you do not want to allow cookies at all or want to use certain cookies only, please review your browser settings. You can use your browser settings to withdraw your consent to the use of cookies at any time, as well as to delete already accepted cookies. Your browser’s Help menu or www.allaboutcookies.org www.allaboutcookies.org provides detailed information about the process of opting out of cookies for different browsers. You can explicitly disable or restrict cookies through your web browser settings. Every modern web browser (Google Chrome, Mozilla Firefox, Edge, Internet Explorer, Safari, Opera, etc.) provides the following options:

  • settings to accept cookies – block and allow (both in general and on sites);
  • review of created cookies;
  • deletion of created cookies

It is important to note that disabling cookies in the browser may make it impossible for you to use our services, since without the required cookies, our platform will not be able to perform its basic functions.

Settings via external tools.

To opt out of Google Analytics tracking on our website, you can also visit http://tools.google.com/dlpage/gaoptout.

If you are in the EU and want to opt out of third-party cookies in connection with interest-based ads, go to www.youronlinechoices.eu.

Note that opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

Web bookmarks

Since web bookmarks are the same as any other content request included in the creation of the webpage, you cannot refuse or disable them. You may have the option to disable web bookmarks in emails by not downloading images contained in the messages you receive (this feature depends on the email software used on your PC). Note that this action will not always remove a web bookmark or other automatic data collection tools from an email message due to the specific features of the email software. For more information, see the information provided by the email software or your service provider. Web bookmarks can be disabled in certain circumstances by turning off cookies or changing cookie settings in your browser.

Embedded web links

If you do not want us to collect information about the links you click, you can change your choice of how you receive messages from us (i.e. select a text version of the message if possible), or not click on the links in the emails we send.

  • When using external tools (Login with Facebook, Login with Google)

When a User uses the tools to create a link between his or her Platform account and his or her Facebook or Google account for comment or other purposes, he or she authorises Svetlina.net to receive partial data from his or her account in the relevant external service, allowed by the User to be provided through the settings in the respective external service, whereby:

  • Svetlina.net may receive User data, such as Names, Gender, Age, Place of residence, Photo / Avatar and such data are added to the created Platform account of the User.
  • Svetlina.net may receive User data on relationships with other users (online friendships) and such data are added to the User data in the Platform (transfer of online friendships).
  • Svetlina.net may be able to send notifications to the User through the relevant external service which will be sent within the relevant external service, for communication or marketing purposes (for example, private notifications on Facebook).

The information that Svetlina.net can receive and process as described via automatic technical means is determined entirely by the User - through his or her settings within the relevant external service (Facebook, Google) in which he or she has an account and which account he or she has decided to link to his or her Platform account. The registration of the user with these external services is considered consent to the processing of the data provided through them.

  • When posting user reviews

You can post your reviews and comments on our website. The review / comment thus published becomes publicly available and publicly visible on the site, including: Its content, Name of the publisher, Photo / Avatar (if not prohibited by the settings of the user profile) and a link to the profile. You can post your reviews and comments on our website. When using the option to comment through external tools such as Facebook, for example, it is possible to visualise other information on the site, such as place of residence or education. For more information on shared information when using comments via Facebook, see here. When you leave a review / comment on our website, data about your email address and IP address are also saved which are not provided to third parties and are stored and processed in accordance with the law.


You can participate in games on our website or in the Svetlina.net profiles on social networks. The personal data provided to us by you in relation to your participation in the game are used for the purposes of the game only (determining the winner(s), notifying the winner(s), sending the prize(s)). After the end of the game and the announcement of the winner(s), the participants’ data are stored for a period not exceeding 1 year.

  • Exercise your rights and contact us

You have the right to access all personal data that you have provided to us or that we store about you. You also have the right to withdraw your consent or to request rectification, addition, restriction, anonymisation or deletion of your personal data, as well as to request clarifications regarding the processing. In certain cases, your request may be rejected on the basis of a legal exception, for example, when the provision of information will disclose personal data to another person or when there is a legal prohibition on disclosure of such information.

Contact Us

We appreciate your feedback. If you have any questions or concerns regarding our Privacy Policy, the collection and use of your data, or any breach of local privacy laws, you can contact us at office.manager@svetlina.net. office.manager@svetlina.net.

All correspondence is treated confidentially. Upon receipt of a message from you, our representative will contact you within a reasonable time to respond to your questions and concerns. Our goal is to solve all your problems in a timely and effective manner.

  • Changes to our Privacy Statement

If we make any changes to our Privacy Policy, we will publish the updated text here and indicate the date of the last revision. If we make significant changes to our Privacy Policy that substantially alter our privacy practices, we will notify you by other means, such as email or posting a notice on our social media pages, before the changes become effective. This Privacy Policy was last updated in September 2021.

Ask for an appointment
or just call us and talk to us!

+359 895 560 647 Kindergarten Communication Manager
+359 897 820 996 Primary School Communication Manager

Site map

Working hours

Monday – Friday
08:00 – 18:00


Svetlina Education Group